About WIA Systems
WIA Systems is a global professional services company specializing in Enterprise Resource Planning (ERP), consulting, implementation, managed services, training, and 24/7 customer support. Founded in 2016 and headquartered in Pearland, the company has a presence across the USA, Canada, the UK, and Sri Lanka.
About the Role
WIA Systems is a global professional services company specializing in Enterprise Resource Planning (ERP), consulting, implementation, managed services, training, and 24/7 customer support. Founded in 2016 and headquartered in Pearland, the company has a presence across the USA, Canada, the UK, and Sri Lanka.
Key Responsibilities
- System and Application Maintenance:
- Perform routine and preventive maintenance activities on systems and applications to ensure availability, stability, and performance.
- Monitor and support enterprise applications, servers, and related infrastructure components
- Assist with deployments, upgrades, patching activities, and system health checks.
- Customer Support:
- Respond to customer support tickets in a timely and professional manner.
- Maintain accurate documentation for incidents, issues, and completed tasks.
- Problem-Solving:
- Utilize good analytical and problem-solving skills to investigate, troubleshoot, and resolve technical issues related to systems and applications.
- Collaboration:
- Work effectively both independently and as part of a team, contributing to the overall success of the IT Services department.
- Learning and Development:
- Demonstrate a curiosity to learn and apply knowledge in both Application and Systems Support.
- Organizational Skills:
- Ensure assigned tasks are completed within defined timelines and service levels.
- Escalate complex issues to senior engineers when necessary and follow through until resolution..
Preferred Qualifications
- Undergraduate or final-year student in Computer Science, Information Technology, Engineering, or a related field.
- Strong analytical and problem-solving skills.
- Good organizational and time management skills.
- Ability to work independently with minimal supervision and also as part of a team.
- Proficiency in MS Office tools.
- Effective communication skills.
- Strong interpersonal skills and willingness to work with customers and global teams.
- Passion for learning new technologies and adapting to changing environments.
- Proficiency in Linux, and/or Kubernetes, and/or cloud platforms is an added advantage.
- Previous exposure to system administration, networking, databases, or scripting is an added advantage.
Why join WIA Systems?
- Opportunity to work with global customers and enterprise technologies.
- Hands-on exposure to ERP systems, Oracle database, application support, cloud platforms, and managed services.
- Remote working opportunities.
- Supportive team culture with mentorship and career growth opportunities.
- Competitive compensation package.
WIA is an equal opportunity employer. Female and Male applicants are encouraged to apply
Competitive compensation package | Opportunity to work remotely | Salaries been pegged to USD
